FAQs
How long does shipping take?
Standard delivery usually takes 8–11 business days after your order has shipped, depending on your location and courier availability.
Do you ship internationally?
Yes. We ship to select international countries. Delivery times vary by region and customs processing.
When will my order be processed?
Orders placed before 3:00 PM (EST) are typically processed within 2–3 business days.
During peak seasons such as holidays or major sales events, processing may take 4–5 business days.
How do I track my order?
Once your order is shipped, you will receive an email containing your tracking number.
You can also check updates on our Track Your Order page.
Why hasn’t my tracking updated yet?
Tracking updates may take 24–48 hours to appear after the courier receives the package.
If there is no update for more than 3 business days, feel free to reach out to us.
My tracking says “Delivered” but I haven’t received anything. What should I do?
Please check:
– Your mailbox and parcel lockers
– Neighbors, roommates, or building staff
– Around your property such as porch, hallway, or office reception
Carriers sometimes scan packages early. Allow 24–48 hours.
If the package still has not arrived, contact the courier and then email us.
RETURNS & REFUNDS
What is your return policy?
We accept returns within 30 days of receiving your order.
Items must be unused, unwashed, and in their original condition and packaging.
Who pays for return shipping?
– If the return is due to a customer decision, return shipping costs may apply.
– If the item arrives defective or incorrect, we will cover the return shipping.
Where do I send my return?
Please contact us first so we can provide the correct return instructions.
Do not send items back without notifying our support team.
How long does it take to receive my refund?
Refunds are processed within 5 business days after we receive and inspect the returned item.
Processing times may vary depending on your bank.
My item arrived damaged. What do I do?
Please email us within 48 hours with clear photos of:
– The damaged item
– The packaging
– The shipping label
We will resolve the issue as quickly as possible.
ORDER ISSUES
Can I change or cancel my order?
You may request a change or cancellation within 12 hours of placing your order.
Once processing begins, we cannot guarantee modifications.
I entered the wrong address. Can it be updated?
Contact us immediately.
We can update the address only if the order has not begun processing.
If the order ships with the wrong address, additional delays or fees may occur.
What if my package gets lost?
If the carrier confirms the package is lost or there is no movement for several business days, we will assist with a replacement or a refund.
PRODUCT INFORMATION
Are your products quality-checked?
Yes. All EMIR LUXE items go through quality checks before shipping to ensure you receive products that meet our standards.
Are product photos accurate?
We aim to make all images and descriptions as accurate as possible.
If something arrives different from what you expected, contact us and we will make it right.
PAYMENTS
What payment methods do you accept?
We accept major credit cards along with secure digital payment options such as Apple Pay and Google Pay.
Is my payment information secure?
Yes. Our website uses encrypted SSL security and all payments are processed through trusted, secure providers.
GENERAL INFORMATION
Do you have a physical store?
No. EMIR LUXE operates exclusively online to keep our product offerings accessible and convenient for all customers.