Refund policy

1. Eligibility for Returns

Returns will only be accepted under the following circumstances:

• Damaged items – The product is received in a damaged or defective condition.
• Wrong items – You received an incorrect product, size (where confirmed in writing by our team), colour, or variant from what was ordered.

To be eligible, the following conditions must also be met:

• The request must be raised within 7 days of delivery.
• The item must be unused, unworn, unwashed, and in its original packaging with all original tags and labels attached.
• A valid proof of purchase (order number, confirmation email, or receipt) must be provided.

We reserve the right to refuse any return that does not meet the above conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

• Items reported as damaged or defective after the 7-day return window.
• Items that show signs of use, wear, washing, alteration, or damage caused by the customer.
• Items returned without original packaging, tags, or proof of purchase.
• Sale items, promotional items, and gift cards.
• Customised, personalised, or made-to-order products.
• Items purchased during clearance or final-sale promotions.

3. Reporting a Damaged or Wrong Item

If you receive a damaged or incorrect item, please contact us at support@emirluxefit.com within 48 hours of delivery with the following information:

• Order number
• Clear photographs of the item, packaging, and shipping label
• A brief description of the issue

Our support team will review your request within 2–3 business days and advise you on the next steps. Failure to report the issue within 48 hours may impact our ability to process your claim.

4. Return Shipping

As our products are shipped from our international warehouse, customers are responsible for shipping returned items back to our designated return facility.

• Return shipping charges are to be borne entirely by the customer.
• We recommend using a trackable and insured shipping service, as Emir Luxe cannot be held responsible for items lost, damaged, or delayed in transit during the return shipment.
• The return address will be provided once your return request is approved by our team.
• Original shipping fees are non-refundable.

5. Refund Process

Once your returned item is received and inspected at our warehouse:

• You will receive an email notification confirming receipt and the outcome of the inspection.
• If approved, your refund will be processed to the original payment method within 10 business days.
• Please note that it may take additional time for your bank or card provider to reflect the refund in your account.
• If more than 15 business days have passed since approval and you have not received your refund, please contact us at support@emirluxefit.com.

In cases where the return is rejected (due to it not meeting our policy criteria), the item will be shipped back to the customer at the customer's expense.

6. Exchanges

At this time, Emir Luxe does not offer direct exchanges. If you wish to receive a different item, please return the eligible item for a refund (as outlined above) and place a new order through our website.

7. Force Majeure

Emir Luxe shall not be held liable for any delay or failure to fulfil an order due to circumstances beyond our reasonable control, including but not limited to natural disasters, customs delays, pandemics, or carrier disruptions.

8. Contact Us

For any questions or concerns regarding this Refund Policy, please reach out to us:

Emir Luxe Email: support@emirluxefit.com Website: https://emirluxefit.com

Emir Luxe reserves the right to update or modify this Refund Policy at any time without prior notice. Please review this page periodically for any changes.